We are travel company in the form of an online marketplace service with the main products of hotel reservations, airline tickets, and tour packages both domestically and internationally.
We have a full-service service because we understand the needs of our customers to be able to contact us online or through other conventional communication channels.
We provides complete and transparent information for the various products offered. The price includes taxes and other service charges, so you don’t have to worry about other fees in the future. Promotional and normal prices will always be presented at all times, so you can know when there are limited offers.
For further explanation of each of our services, you can chat directly on our website or call our 24-hour call center.
Not all hotels can provide room allotment instantly, so for these types we provide On Request status, where you can make payment after we provide availability information.
For tour packages and hotels with “On Request” availability status, we will provide confirmation as soon as possible via SMS and email. On average, the confirmation of availability takes 5 minutes, with a minimum time limit of 24 hours (for Sundays/ Public holidays after 17:00)
The tour agent try their best to be able to sell at the best price. However, each service provider or hotel has different types of promotions and collaborations with each travel agent.
If you find an unreasonable price, you can immediately report it using the “report to us” link, and we will follow up immediately.
Reservations that have not been paid can be cancelled by SMS, email, or notification via the status page whose URL is sent in the confirmation email.
For reservations that have been paid and vouchers have been issued, a cancellation administration fee of Rp. 25,000.00 will be charged plus a cancellation fee from the hotel concerned (if charged by the hotel).
For “No Show” cancellations or reservations cancelled less than 48 hours before the check-in date, most hotels will impose a one-night charge.
The available rates are per room. In general, the hotel’s policy is to allow two adults per room and one child to be paid 13 years old.
All taxes & service fees are includedin the price shown so you don’t have to be surprised by additional charges during the trip.
Where does Batam 1 day tour started?
Our Batam one day tour package has included ferry ticket where you will collect your boarding pass at HarbourFront ferry terminal Singapore on your own and board the fast ferry to Sekupang Ferry Terminal. Our Batam guide will meet you inside the terminal building upon your arrival after you clear immigration and customs.
When is the day tour started?
The Batam day tour normally starts at 08.45 AM – 09.00 AM local time for off-peak season. While for peak seasons normally will start at 09.30 AM local time due to long queue at Batam immigration.
Can you pick me up from Batam hotel or Batam resort?
Yes, We can pick you up from Batam city hotel for Free and Batam resort with additional cost of S$5/person/way.
How long is the entire Batam day trip?
The entire Batam day trip will take approximately 8 – 9 hours.
Can you arrange a private 1 day Batam tour?
Yes, we can arrange a private 1 day Batam tour with surcharges applied. Please contact us for quotation.
Do i have to pay for anything on the tour?
All sight-seeing entrance fees, lunch and transportation during the tour are included. You just need to pay for the package inclusions such as Singapore Seaport Taxes & Fuel Surcharge S$22/person payable upon collection of boarding pass at Batam Fast ferry counter, Harbourfront Centre and Batam Terminal Fee of Rp 65,000 or $7/person, Tour guide tipping S$2/person and Other personal expenses like travel insurance, optional tours, porterage fee, and Visa fee.
Are children allowed on the tour?
Yes children (below 12 years old) and infants (below 3 years old) are allowed in the tour. Please see our children and infant rates at the price table.
Can you arrange Vegetarian meals and Halal meals?
For Vegetarian guests, we will arrange a simple vegetarian meal, while for our Muslim guests, we can arrange Halal meal at Saung Sunda Sawargi Restaurant.
Can i customize the one day Batam tour itinerary?
Yes, we can customize 1 day Batam tour itinerary as per your request. Please contact us for quotation.