We are travel company in the form of an online marketplace service with the main products of hotel reservations, airline tickets, and tour packages both domestically and internationally.
We have a full-service service because we understand the needs of our customers to be able to contact us online or through other conventional communication channels.
We provides complete and transparent information for the various products offered. The price includes taxes and other service charges, so you don’t have to worry about other fees in the future. Promotional and normal prices will always be presented at all times, so you can know when there are limited offers.
For further explanation of each of our services, you can chat directly on our website or call our 24-hour call center.
Not all hotels can provide room allotment instantly, so for these types we provide On Request status, where you can make payment after we provide availability information.
For tour packages and hotels with “On Request” availability status, we will provide confirmation as soon as possible via SMS and email. On average, the confirmation of availability takes 5 minutes, with a minimum time limit of 24 hours (for Sundays/ Public holidays after 17:00)
The tour agent try their best to be able to sell at the best price. However, each service provider or hotel has different types of promotions and collaborations with each travel agent.
If you find an unreasonable price, you can immediately report it using the “report to us” link, and we will follow up immediately.
Reservations that have not been paid can be cancelled by SMS, email, or notification via the status page whose URL is sent in the confirmation email.
For reservations that have been paid and vouchers have been issued, a cancellation administration fee of Rp. 25,000.00 will be charged plus a cancellation fee from the hotel concerned (if charged by the hotel).
For “No Show” cancellations or reservations cancelled less than 48 hours before the check-in date, most hotels will impose a one-night charge.
The available rates are per room. In general, the hotel’s policy is to allow two adults per room and one child to be paid 13 years old.
All taxes & service fees are includedin the price shown so you don’t have to be surprised by additional charges during the trip.